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Privacy

The services on the gaurangatravels.in website are operated by “Mayapur Community Development Trust” under the “Gauranga Travels” brand. Mayapur Community Development Trust and Gauranga Travels are both independent data controllers of your personal data. Privacy notice of Gauranga Travels can be found here.

In this privacy policy: The term "we", "us" or "our" refers to Gauranga Travels whose office is ‘Gauranga Travels, ISKCON Mayapur, Nabadwip, Nadia-741313’; and the term "you" refers to the person who has made a booking for a car hire or the user or viewer of our website. Your privacy is important to us. We value the trust you have placed in us and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information. We offer online car hiring services through the gaurangatravels.in website. The information that follows applies to all of these platforms. Privacy What kind of personal information do we use? When you make a car hiring booking or request a quote, you will be asked for the relevant pieces of information required to fulfil the car hiring services requested; this may include your name, age, contact details (email, address and telephone number), date and place of birth, passport information, AADHAR number information and payment information. You might book for yourself or you might make a booking on behalf of someone else, for example, a friend, family member or colleague. If you do, please make sure that that person knows you’re giving us their details and has accepted the way we handle their personal data (as described in this Policy). This is your responsibility. After your booking, we may ask you to provide a review to help us improve our services, and to help ensure future customers get exactly what they’re looking for. Why do we collect and use your personal details? • Bookings: First and foremost, we use your personal information to complete and administer your car hire booking and forward required details to the driver that provides you service. • Customer service: We provide customer service 24/7 from our offices. Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate hiring and responding to queries related to your booking. • Customer reviews: We may use your contact information to invite you to answer a short questionnaire regarding your hired car. The survey results will be used to help us better understand and improve the service our drivers, hired cars and different services. • Marketing activities: We also use your information for marketing activities, as permitted by law. For example: o You may choose to subscribe to our Special Offers service in order to receive emails notifying you of any promotions or new services we are offering. You can opt out of this service at any time by clicking on the 'unsubscribe' link in any emails we send to you. o Based on the information you share with us, individualized offers may be shown to you on our website, in mobile apps or on third-party websites, including social media sites. o When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone. o Inviting you to participate in promotional activities (such as referral programs or competitions). • Other communications: There may be other times when we get in touch by email, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: o We may need to respond to and handle requests you have made. o If you have not finalized a booking online, we may email you a reminder to continue with your booking. We believe that this additional service is useful to you because it allows you to carry on with a booking without having to search for the rental car again or fill in all the booking details from scratch. o When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with us. o We may also send you other material related to your booking, such as how to contact us and your hired car driver if you need assistance, or a summary of previous bookings you made through us. • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent. • Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities. Similarly, we may use personal data for risk assessment and security purposes, which can include verifying users and bookings. This can sometimes mean we may have to put certain bookings on hold. • Call monitoring: We may record phone calls and/or allow other staff to listen in to them, to help us train our colleagues and make sure we’re consistently providing a top-quality service. We automatically delete recordings after a specified time, unless we have a legitimate reason not to (if we think there’s evidence of fraud, for example). • Legal purposes: Finally, in certain cases, we may need to use your personal data to handle and resolve legal disputes, for regulatory investigations, for compliance reasons, or to make sure we apply our terms and conditions accurately. • Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services. To process your personal data like this, we rely on the following legal grounds: • Performance of a contract: We need to use your personal data to fulfil any contract you’ve made with us. For example, when you book a car, we need to transfer your booking details to the driver to make sure your car is waiting for you. • Legitimate interests: We may use your information for our ‘legitimate interests’ (a term which applies to anything we believe is an essential part of carrying out our business effectively – at the same time as respecting your rights and upholding the law). For example, to provide you with the most suitable content on our platforms, including our emails and newsletters; to improve and promote our products and services; and for administrative purposes. • Consent: We may rely on your consent to use your personal data in certain circumstances, for example direct marketing purposes. You may withdraw your consent at any time via our Data Subject Request Portal or by email travels.mayapur@gmail.com, stating “Privacy” in the subject line. How do we share your data with third parties? In certain circumstances, we may share your personal data with third parties. • The hired car you booked: In order to complete your booking, we need to transfer relevant booking details to supplier that provides your car (or service). This may include information such as your name, age, contact details (email, address and telephone number) and any preferences you specified when making a booking. • Third-party service suppliers: We may use third-party service suppliers to process your personal information on our behalf for the purposes specified above. For example, we may use service suppliers to send the booking information on our behalf to the supplier of the hired car you booked with us, or we may instruct third parties to contact you. When a booking requires it, we may also work with third-party payment service suppliers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market services on other platforms, or involve third-party suppliers for analytical purposes. The third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above. • Our business partners: We work with partner websites around the world to distribute the hired cars listed on our website. When you make a booking on one of these business partners' websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, in order to manage your booking, so that they can address queries related to your booking and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners. • Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts. Cookies Like all sites, we sometimes put cookies on your computer to help us deliver you the best experience. By using this website, you are consenting to us doing so. Cookies are small data files that are saved on your computer by websites. Nearly all websites use cookies as they make sites work better, enable site owners to see how their site is used and where they can improve the site to enhance the user’s experience. They are not used to save personal information. There are four types of cookies which we use from time to time. • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, taking payments, remembering your name, language and choices when you go to a new page. Without these cookies, the site wouldn't know what language to use, which deals to show you and what you wanted to buy. They do not gather information about you that could be used for marketing purposes or remembering where you've been on the Internet. • Analytical/performance cookies: These allow us to collect information about how you use our website, such as, how you move around our website and if you experience any errors. These cookies do not collect any information that could identify you; all of the information collected is anonymous and is only used to help us improve the way our website works, understand what interests our users and measure how effective our advertising is. • Functionality cookies: These are used to remember any preferences you set when you visit our platforms, such as your preferred language and currency. • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We work with online advertising companies to display personalized adverts when you visit our platform. This is called "retargeting" and may be based on your browsing activities, such as what you do on our platforms, or which destinations you have been searching for a car in. Our business partners may also give us information about your browsing history to help us make sure our platforms deliver the most relevant, personalized experience. Generally, cookies which are strictly necessary for the operation of the website will expire when you leave the website. Other cookies may be more permanent or not expire unless you actively delete them. All browsers provide tools that allow you to control how you handle cookies: accept, reject or delete them. These settings are normally accessed via the 'preferences' or 'options' menu of the browser you are using. Security What security procedures do we put in place to safeguard your personal information? In accordance with Indian data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work. The data that we collect from you may be transferred to, and stored at, a destination at our server. It may also be processed by staff operating outside the server who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Contact How can you control the personal information you have given to us? You always have the right to review the personal data you have stored with us. You can request your personal data, to the extent we have retained such information, by emailing us at travels.mayapur@gmail.com. Please state 'Request personal information' in the subject line of your email. If your personal information is incorrect, we will change it upon your request. You can also ask us to remove your personal information from our database by sending us an email to the email address set out above. Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at travels.mayapur@gmail.com. Please state 'Privacy' in the subject line of your email. Mayapur Community Development Trust is a Trust registered in India.